Case Study — Pepsi Center Broadcast Services

What type of projects we use 5pm for

Video Production and Motion Graphics for sports arena. Our clients are mostly internal: Marketing, Game Operations, Corporate Sales, Ticket Sales, etc…

Why 5pm fits those type of projects better

We have an estimated 2000 projects/tasks requested per year. 5pm enables us to receive, assign, produce, collaborate and deliver out product very efficiently. It is absolutely necessary.

What features we use the most

• Multiple tasks within a project are necessary. Creating multiple tasks all at once is a great feature.
• The communication and collaboration tools are a necessity in order to keep all correspondence within a single project. This way, we can look back on the text trail and have all of the information needed in one place.
• The ability to import and translate .csv files is monumental. It save us hours of work.
• The 5pm desktop widget is great for tracking time spent on a project
• Customer service is incredible. They reply very quickly and will spend as much time as needed to help you resolve your issues, no matter how monumental or basic they may be. They will go above and beyond to make sure things run smoothly.
• 5pm also accepts suggestions on how to improve their software. To me, listening to the user’s feedback is the best tool a company has, and they utilize it.
• Overall, the layout is easy to pick up, especially considering the depth of the software.

Future plans

The biggest question we get from our clients is the user friendliness of the mobile app. There is a mobile app already and we are excited to see how it develops, making it even easier and quicker.

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