Can you create a custom plan for me?
Absolutely! You need more projects? More users? More file storage? We can create a custom plan that fits your particular needs. Just drop us an email and we will take care of it.
Will I lose my data when upgrading to the paid account?
No, all the data that you entered in your free trial account will remain. Your trial account will simply become a paid one.
Can I cancel at any time?
Yes, you can cancel your monthly subscription at any time via "my account" link or, if you are paying via PayPal, directly from your PayPal account.
Do you store my credit card data?
No, we do not store or have access to your credit card information. All the payment are handled through third party payment services.
Can I pay for a year in advance? Can I pay via PO?
Yes, just email us and we will set you up for a 6 or 12 months payment. We do work with Purchase Orders.
Can I pay via bank wire or check in the mail?
Yes, just email us and we will send you the needed information.
Where is my data is stored?
We have chosen LiquidWeb for our hosting needs. LiquidWeb datacenters are staffed 24/7 on-site by Heroic Support® engineers. We are also monitoring our servers with a third-party server monitoring service.
How is my data backed up?
We backup your data nightly.
What about data security?
Your data communication is encrypted by 256-bit High-grade Encryption. We also use independent security audits to check our servers and keep them secure.
Where can I check the uptime report?
You can check the
uptime report here (provided by a third party monitoring service).
One-Page PDF Guide to 5pm
